Overview

At The Spanish Maestro, all our products are digital and downloadable. Our refund policy lasts for 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.

Due to the nature of digital products, refunds are only granted under specific conditions outlined below. Please review the eligibility requirements carefully before requesting a refund.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

1. You must provide proof of purchase (e.g., receipt or order confirmation).
2. The digital content must not have been downloaded or accessed beyond a preview or initial lesson (where applicable).
3. Refund requests must be made within 14 days of purchase.

Non-Refundable Items

Several types of purchases are not eligible for refunds:

• Fully downloaded or accessed lessons, quizzes, or course materials.
• Gift cards or promotional items.
• Discounted or sale items.

Refunds cannot be granted for failure to complete the course or dissatisfaction due to reasons unrelated to the content or technical functionality of the product.

Refund Process

Once we receive your refund request, we will:

1. Review your request to ensure it meets the eligibility criteria.
2. Notify you of the approval or rejection of your refund within 7 business days.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

1. Check your bank account and confirm the transaction hasn’t been posted.
2. Contact your credit card company, as processing times may vary.
3. Reach out to your bank to verify whether the refund is pending.

If you’ve completed these steps and still have not received your refund, please contact us at info@thespanishmaestro.com.

Exchanges

We do not offer exchanges for digital products unless there is a technical issue preventing access to the purchased product. For assistance, contact us at info@thespanishmaestro.com.

Gifts

If the item was marked as a gift when purchased, and you request a refund, we will issue a gift credit equivalent to the purchase value. This gift credit can be applied to future purchases on our website.

If the gift was not marked as such, the refund will be sent to the original purchaser.

Need Help?

For any questions or concerns about our refund policy, please contact us at info@thespanishmaestro.com. We’re here to assist you!